Overview
This policy explains how Surveil-X may handle cancellations and refunds for future scans, subscriptions, reports, and related services. Actual commercial terms should be reviewed and finalized before public launch.
Free scans
Free scans or trial-style evaluations are provided without charge and generally do not create refund rights because no payment has been collected.
Paid plans
Paid plans may include recurring subscriptions, one-time reports, branded deliverables, or monitoring services. Exact billing frequency, renewal terms, and scope should be clearly stated at checkout or in the customer agreement.
Subscription cancellation
Users can cancel future subscription renewals at any time. Cancellation typically stops the next renewal cycle but does not automatically entitle the user to a refund for amounts already billed unless required by law or explicitly agreed otherwise.
Refund eligibility
Refunds may be considered within 7 days of a first payment if the user has not heavily used the service and no substantial deliverable has already been completed. Whether usage is considered heavy should be defined in the final commercial policy and customer agreement.
Non-refundable cases
Unless required by law, Surveil-X generally does not expect to refund completed one-time reports, completed domain scans, downloadable reports, already delivered services, or time-based professional work that has already been performed.
Duplicate payments
Duplicate payments will be reviewed and, after verification, may be refunded to the original payment method.
Failed payments
If a payment fails, Surveil-X may pause access, hold report delivery, or suspend recurring services until payment issues are resolved.
Promotional or discounted plans
Promotional, discounted, pilot, or custom-priced plans may be subject to separate terms. Those terms should be documented in the relevant commercial agreement.
How to request cancellation or refund
Users should send cancellation or refund requests to [Refund Email] with enough information to identify the account, invoice, payment date, and reason for the request.
Processing time
Approved refunds may take several business days to review and additional time to appear depending on the payment provider or bank. Exact timing should be confirmed with finance operations before launch.
Contact us
Billing, cancellation, and refund questions can be sent to [Refund Email] or [Support Email].